Shop

FAQ

FAQ


How do I place an order?

1. Choose the product you want to purchase in the desired pack, and click 'Add to Cart'.

2. Adjust the quantity to your desired amount, and click Back to Shopping to return to the product list. Once you are ready, please click Checkout.

3. If you are not logged in, you will be prompted to do so. If you do not have an account yet, please click Register and make an account.

4. You will have the opportunity to choose whether to have your order be delivered or be ready for pickup. As well, please review your shipping and billing addresses and make sure they are correct. Once you are ready, please click Submit.

5. You have the opportunity to review your order in full detail as well as picking a payment method. Once you are happy, click Finish and confirm the pop-up message to finalize your order.


How do I pay for my order?

Currently we accept Bank Transfer to the following account:
Commonwealth Bank of Australia
BSB: 063-175
Account Number: 10605267

Once you have completed your transfer, please forward the receipt to sales@kugelmans.com. Alternatively, you could go to http://www.kugelmans.com/mytransaction and choose Confirm Payment under Action. Once your money has been deposited to our bank account, we would immediately process and ship your order.


Can I use Credit Card to pay for my order?

Unfortunately we are currently unable to accept Credit Card payment, but this is an issue we are working on.

 

Can I have my order ready for pickup instead of having it delivered?

You certainly can. Simply choose Pickup as the shipping option as you enter your delivery and billing address. 

 

How long would it take for my order to arrive?

In general, your order would arrive within 3-7 days within Australia, and 7-15 days for International orders.