Terms & Conditions

How to Order:

  • Orders can be submitted through the online purchase systems on Kugelmans website.
  • Orders submitted through phone, email or fax will not be processed.

Pricing & Payment:

  • Australian Dollars (AUD$) is the currency used in all transactions.
  • All product prices displayed on website will be subject to 10% Australian Goods and Service Tax (GST).
  • Kugelmans reserve the right to change pricing without notification.
  • Kugelmans requires payment to be completed before the order to be processed. This includes orders set for pickup.
  • Please provide any proof of payment within 24 hours after placing an order.

Overseas Customer:

  • As Kugelmans does not provide information pertaining to foreign nation’s customs regulations, it is the customer’s responsibility to ensure the products ordered comply with the country’s customs / import regulations.
  • Kugelmans does not take responsibility regarding foreign customs and regulations, including but not limited to: charges and fees, customs delays, and confiscation. In regards to confiscation, Kugelmans will not provide refund or exchange.


  • All orders are shipped using Australia Post, and processed between Monday to Friday.
  • If the order is returned due to incorrect shipping address, the customer will have to re-submit the shipping fee before the order would be re-processed.
  • In the event of lost order due to incorrect shipping address, no refund or exchange will be offered.

Product Returns:

  • No refunds will be offered for products obtained through web purchase.
  • Products can be returned or exchanged in the event of transit damage, incorrect shipment, and faulty product.
  • No return or exchange would be offered in the event of change of mind, incorrect order, or products not in resalable conditions (i.e., opened or tampered with)
  • In the event of orders returned to sender, no refund would be offered, and re-payment of freight charges is required before resend attempts.
  • Kugelmans will not be held responsible for any delay in delivery.
  • Customers will be responsible for any charges pertaining to returned orders.
  • Kugelmans require the product to be sent back, along with the original invoice or a copy thereof, before processing any return or exchange.
  • Kugelmans will not be held responsible in case of returned product being lost in transit. Therefore, it is highly recommended to send using Registered Post.
  • In all cases, the faulty products will have to be returned within 7 days of delivery.

Order Cancellation & Amendment:

  • No cancellation nor amendment of submitted orders.

Product Typographical Error:

  • Kugelmans reserve the right to cancel or refuse orders in the event of incorrect pricing and product information, regardless of order confirmation and payment status.
  • In the event of such order being paid for, Kugelmans will make reasonable attempt to contact the customer and refund any received payment, according to payment method used. In case of credit cards, the refund would be in the form of credits to the relevant card.

Medical Disclaimer:

  • Kugelmans products are not intended to be taken for medical diagnosis and/or treatment.
  • The information provided is for general knowledge only, and not equivalent to medical advice.
  • Consult your physician before any health or nutritional regimen and medical treatment.

Privacy Policy:

  • All personal information will be kept private and confidential.
  • Kugelmans will not, in any way, disclose your information to any third party without your consent.
  • Kugelmans is not liable to the spread and use of your information by third party websites linked to our website.